Policy
SHIPPING
Shipping costs will be provided at the time of order and are determined by the weight of the purchase items. Products are shipped through UPS and a tracking number will be supplied to you for tracking purposes. To ensure secure delivery of the products, we will monitor the shipment status on our end as well.
If the order items are in our inventory, they will be shipped out during the next business day. For custom-designed items, or items that are out of stock, please expect 3-4 weeks for delivery. If this is the case, you will be promptly notified. We pride ourselves for our order accuracy, however, you are responsible for notifying us within 24 hours of receiving your order if the items are wrong or miscounted.
METHODS OF PAYMENT
Our company accepts major credit cards including Visa, MasterCard, and American Express. In the case where another method of payment needs to be arranged, please contact us directly. The full payment is due at the time of order.
CANCELLATIONS AND RETURNS
In the case of cancellation, we ask you to contact us either 24 hours after placing the order or at least two days before your scheduled shipping date. A processing fee of £40.00 will be charged in cases of cancellation.
If for any reason, you are dissatisfied with your order, you must return it to us in the same, unused condition it was delivered in. We must receive it back within ten days and you are responsible for the shipping costs. Upon our receipt of the items, we will make sure the order is returned in full and has not been used. If that is the case, we will reimburse the full amount, minus the shipping cost, within a week of receiving back the order.
PLACING AN ORDER
All orders of standard items can be placed online. The chair covers, sashes, napkins, and tablecloths that are seen on the website, are usually available for immediate shipment. If ordering exclusive or custom-made products, as designated on the website, please contact us directly.
QUESTIONS
We can promptly address your questions via several methods. We prefer that you contact us via our Live Online Response, which is open continuously starting Monday at 1 pm until Saturday at 7 pm est. You can also contact us by email or phone. Your e-mails will be answered Monday through Friday 1pm to 8pm est and our phone lines are open Tuesday and Friday 1pm to 7pm est.
CUSTOM-DESIGNED ITEMS
Aside from offering the standard items at ChairCoverWarehouse, our design team can create exclusively custom items for you. Custom orders can be made either from standard fabrics or from exclusive fabrics. Custom-only fabrics or items are designated through-out the website. If you are interested in placing a custom order, please contact us directly though Live Online Response or email. In urgent cases, you can also contact us by telephone.
Upon the receipt of your request, we will create prototype(s) of your item(s). You will need to provide us with specific measurements, and/or images of the tables, chairs, etc., that you are custom fitting you items to. While we are confident that our prototype(s) will fit perfectly, in the case that adjustments need to be made, we will work with you until you are happy. Once you are satisfied with your prototype(s), we will manufacture the rest of your order.
While we will try our best to fit your time frame, please allow 3-4 weeks for the rest of you order to arrive. There is an £80.00 charge for each prototype that you request. We cannot accept returns or refunds on custom-designed products once they have been shipped.